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Cathy Gennaro

Senior Scrum Master @Wells Fargo

Greensboro, NC, US
EMAILS
c••••••••@wellsfargo.com
MOBILE NUMBERS
+19•••••••88

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WORK HISTORY

Feb 2025 — Present

Senior Scrum Master @Wells Fargo

US

Guide multiple scrum teams in prioritizing work and following SDLC processes for continuous business process improvement• Collaborate with Product owners to ensure successful release of viable products and escalate risk and impediment issues• Facilitate scrum ceremonies including Daily Huddle, backlog refinement, and retrospectives.

EDUCATION

N/A

Saint Leo University

Business Management

SKILLS

Program ManagementTelephone SupportVendor ManagementRemote DesktopActive DirectoryXpWindows ServerDisaster RecoveryComputer HardwareSoftware TrainingAccessInformation TechnologyRetailDatabasesCustomer RelationsSystem AdministrationHelp Desk SupportCustomer ServiceInventory ManagementNetworkingPosAnalysisBusiness ProcessVisioApplications SupportIT ManagementProcess ImprovementLotus NotesMicrosoft OfficeRemote SupportSoftware DocumentationHands-on TrainingBudgetsManagementTrainingCustomer SatisfactionTestingSharepointSoftware ImplementationWindows

ABOUT CATHY GENNARO

Accomplished and organized Information Technology professional with more than 15 years’ experience in technology and business services support. Skill Highlights- Providing Excellent Customer Service -End User training and support - Process improvement -Risk management - Auditing/compliance -Problem solver - Troubleshooting-root cause analysis Extensive background in change and release management, Point of Sale systems support, Credit Card processing software/PCI compliance, Certified Scrum Master/Kanban lead, PCI compliance and SDLC compliance.

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