Cassie Nath

About Cassie Nath

Healthcare quality and operations leader with 10+ years of experience driving strategic planning, performance improvement, and data-informed decision-making across academic medical centers, community health centers, and integrated systems. I specialize in translating complex challenges into sustainable, patient-centered solutions through methodologies like Lean, Six Sigma, and the Toyota Production System.I bring a dual lens of clinical insight and analytical rigor to my work—facilitating enterprise-wide initiatives, leading regulatory alignment with CMS, NCQA, and Medicaid, and building cross-functional partnerships that unite frontline teams, physicians, and executives around shared goals. Whether coaching leaders through DMAIC, mentoring staff in quality tools, or delivering financial and operational analyses, my mission is to create value, reduce burden, and elevate care.Let’s connect if you’re passionate about quality, equity, and innovation in healthcare.

Experience

1. Senior Quality Improvement Specialist

   UCSF Health

   Jun 2019 — Present · San Francisco, CA, US

   Lead hospital-wide quality and performance improvement programs across multiple departments including Emergency, Radiology, Orthopedics, Oncology, Nutrition, and Women\'s Health • Collaborated with executive leadership to align operational initiatives with system-wide strategic goals• Develop and deliver Lean, Six Sigma, and quality improvement education programs for adult learners across all roles and campuses • Facilitated enterprise planning sessions and developed annual operating plans tied to organizational True North metrics• Supervise and mentor internal improvement consultants, analysts, and fellows; provide direction, oversight, and coaching • Chair CLABSI/CAUTI governance committees; sustained 26 PDSAs, reduced SIRs, and saved ~$1.3M annually • Directed CMS Stars and P4P program alignment for THA/TKA readmissions, HWR/HWM; implemented data-informed process redesign to achieve improved excess readmission ratio (ERR)• Managed UCSF-wide Leapfrog Hospital Survey Program; implemented standardized tools and workflows across 4 campuses. This cross-campus alignment improved metric accuracy and reduced financial penalties saving ~$546K• Launched and scaled an inpatient hospice program within six months; saved $724K/year and improved care transitions• Directed COVID-19 Emergency Task Force; created entry screening protocols and scheduling system for 115+ daily volunteers• Led Lean daily management deployment across 31 ambulatory practices, aligning to True North goals for Quality and Safety. Implemented executive dashboards to monitor ERR and SIR rates, enabling proactive quality interventions• Participated in quality governance structure development and reporting to executive leadership

Education

• Harvard Medical School

  Safety, Quality, Informatics & Leadership

• University of Pittsburgh-Johnstown

  Bachelor's Degree, Human Resources Management

  2008 — 2012

• Ohio University

  Masters, Healthcare Administration

• University of Pittsburgh-Johnstown

  Bachelor's Degree, Marketing

  2008 — 2012

Skills

• Customer Service
• Phone Skills
• Microsoft Word
• Quality Management
• Green Belt
• Failure Mode and Effects Analysis (Fmea)
• Process Improvement
• Recruiting
• Hospitals
• Research
• Public Relations
• Press Releases
• Lean Six Sigma
• Healthcare Management
• Management
• Fundraising
• Product Development
• Powerpoint
• Microsoft Excel
• Event Planning
• Lean Management
• Software Documentation
• Social Media
• Leadership
• Healthcare Information Technology (Hit)
• Healthcare
• Data Analysis
• Epic Systems
• Brand Development
• Outlook
• Microsoft Office
• Sales
• Project Management
• Public Speaking
• Social Networking
• Advertising
• Facebook