Cassandra Maxted
Director of Customer Operations @Conexiom
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WORK HISTORY
Director of Customer Operations @Conexiom
Kitchener, ON, CA
As Director of Customer Operations and Enablement, I lead initiatives that streamline operational processes and enhance customer success. This role focuses on driving cross-functional accountability, optimizing workflows, and enabling teams with tools and strategies to deliver exceptional customer experiences. Responsibilities include overseeing operational performance, implementing enablement programs, and fostering collaboration across departments to ensure efficiency and customer satisfaction.
EDUCATION
Brock University
Bachelor of Education (B.Ed.), Adult and Continuing Education and Teaching
University of Waterloo
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
SKILLS
ABOUT CASSANDRA MAXTED
A client-focused professional with 10 years of experience managing the consulting, training and implementation experience with a focus on B2B SaaS. A driven leader with strong capacities for fast-paced learning recognized for sharing knowledge as a team player while adapting to changing environments. With a strong technical background along with facilitation, collaboration and project management skills built and proven through internal and external cooperative team projects. • Exceptional presentation skills demonstrating a variety of teaching techniques• Outstanding analytical and problem-solving skills• A strategic thinker demonstrating innovative ideas and creative solutions• Advanced fast-paced learning capability • Ability to dissect, understand and communicate technical material• An inspiring leader able to coordinate others through challenges to achieve success• Excellent communication skills both written and spoken• Highly motivated with superb time management and organizational skills
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