Carolynn Thanos

Sr Operations Manager @CEVA Logistics

Jacksonville, FL, US

Developed and implemented 15+ customer KPI reports for Lululemon leading to customer retention and satisfaction• Manage internal teams globally in Latin America, Europe and Asia and ensuring communication during their time zones• Conduct customer implementation meetings focusing on client reporting requirements before final signed contract• Provide training on GTNexus platform for new vendors, internal users and contracted customer new hires• Consult customer on opportunity for enhancements within their supply chain as well as advise on current industry changes/challenges• Analyze large data sets to expose cost savings for customers and exchange ideas on improvements• Manage 3 global contracts within Supply Chain Solutions to ensure customer requirements are met• Act as the main point of contact to high revenue global contracts while managing teams that provide day to day operations• Collaborate with Lululemon on a quarterly basis to review prior quarters challenges, datasets (including transit time analysis, late deliveries, volume, cost) • Monitor employee productivity and training while ensuring corporate policies are followed • Develop new SOP’s and process flows for new customers undergoing implementation • Plan and coordinate yearly Players Championship (TPC) forum for top revenue grossing customers

University of North Florida - College of Business Administration

International Business, International Business, Trade, and Tax Law

Mercer County Career Center

Certified Nurses Assistant, Public Health