Carolynn Thanos

About Carolynn Thanos

Dynamic and effective Senior Operations Manager with over 8 years of supply chain solutions experience; 12 years client relations experience.Highly professional individual with skills and desires focused on customer retention, business analysis, process automation, and strategic direction. My foundation of education, skills, experience and personal drive provide me the tools necessary to deliver success for my employer consistently and succinctly on team or individual projects. Competencies include:Transportation Systems Logistics Business Process Automation Highly committed and organizedClient Relations Project Analysis / Leadership / Coordination Ability to learn and adapt quickly

Experience

1. Sr Operations Manager

   CEVA Logistics

   Jan 2016 — Present · Jacksonville, FL, US

   Developed and implemented 15+ customer KPI reports for Lululemon leading to customer retention and satisfaction• Manage internal teams globally in Latin America, Europe and Asia and ensuring communication during their time zones• Conduct customer implementation meetings focusing on client reporting requirements before final signed contract• Provide training on GTNexus platform for new vendors, internal users and contracted customer new hires• Consult customer on opportunity for enhancements within their supply chain as well as advise on current industry changes/challenges• Analyze large data sets to expose cost savings for customers and exchange ideas on improvements• Manage 3 global contracts within Supply Chain Solutions to ensure customer requirements are met• Act as the main point of contact to high revenue global contracts while managing teams that provide day to day operations• Collaborate with Lululemon on a quarterly basis to review prior quarters challenges, datasets (including transit time analysis, late deliveries, volume, cost) • Monitor employee productivity and training while ensuring corporate policies are followed • Develop new SOP’s and process flows for new customers undergoing implementation • Plan and coordinate yearly Players Championship (TPC) forum for top revenue grossing customers

Education

• University of North Florida - College of Business Administration

  International Business, International Business, Trade, and Tax Law

  2008 — 2011

• Mercer County Career Center

  Certified Nurses Assistant, Public Health

  2002 — 2003

Skills

• Online Marketing
• Hotel Management
• Strategic Planning
• Social Media Marketing
• Leisure
• Project Management
• Human Resources
• Forecasting
• Inventory Management
• Social Media
• Event Management
• Access
• Logistics
• Training
• Customer Satisfaction
• New Business Development
• Food
• Leadership
• Hiring
• Negotiation
• Sales
• Hospitality
• Hospitality Industry
• Marketing Strategy
• Hotels
• Marketing
• Contract Negotiation
• Public Relations
• Event Planning
• Data Analysis
• Time Management
• Hospitality Management
• Management
• Team Building
• Tourism
• Online Advertising
• Spanish
• Operations Management
• Business Analysis
• Account Management