Caroline Poe Tomlin

Account Manager @Alliant Insurance Services

Foster and manage overall relationship with clients ensuring retention of large book of business and high satisfaction. • Meet with clients for pre-renewal strategy, proposal delivery and explanation. • Conduct open enrollment meetings and answer questions regarding benefit coverage. • Analyze market proposals for verification of benefits, premiums, and competitiveness. • Review coverage contracts for accuracy of policy provisions. • Negotiate with markets for benefits premium concessions. • Ensure that client team handles client benefit inquiries and manages team to effectively service clients; resolves escalated service issues; and review client team\'s RFP\'s. • Ensure team prepares claims experience and utilization reports and review for accuracy. • Manages new carrier and plan implementations for book of business. • Reacts, processes, and follows up on new business.