Carmen Fernandes
Vice President - Strategic Change and Transformation @American Express
New York, NY, US
EMAILS
c••••••••@aexp.com
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
Vice President - Strategic Change and Transformation @American Express
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NY, US
Promoted, taking on an expanded role leading change for Global Services long-term strategies.
SKILLS
Customer ServiceTrainingBusiness Process ImprovementEmployee EngagementInstructional DesignCoachingProgram ManagementTraining DeliveryService DeliveryTalent ManagementLeadership DevelopmentLeadershipPerformance ImprovementCustomer ExperiencePerformance ManagementEmployee TrainingTalent AcquisitionTeam LeadershipOperations ManagementStrategyManagementTeam Building
ABOUT CARMEN FERNANDES
20+ years experience leading complex transformations, servicing strategy, large operations and global L&D teams across multiple countries including India, the Philippines, Central America and the U.S
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