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Carmen Basilicata
Executive General Manager - Operations @Telecommunications Industry Ombudsman
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WORK HISTORY
Executive General Manager - Operations @Telecommunications Industry Ombudsman
EDUCATION
Flinders University
Bachelor of Justice & Society
Law Society of South Australia
Diploma of Legal Practice
University of Adelaide
Bachelor of Arts - BA, Philosophy
University of Adelaide
Accreditation in Mediation
University of Adelaide
Bachelor of Laws - LLB
University of Adelaide
Diploma of Languages, Italian
ABOUT CARMEN BASILICATA
Senior executive leader with extensive experience leading large‑scale regulatory and service delivery operations in complex statutory environments. Currently Executive General Manager, Operations at the Telecommunications Industry Ombudsman, accountable for operational performance, governance and service delivery within Australia’s independent telecommunications complaints resolution scheme.I am known for an inclusive, values‑driven leadership approach, sound judgment and the ability to lead complex operational environments—delivering transformation and change that improves outcomes, strengthens governance and embeds sustainable ways of working. I bring a strong growth and stewardship mindset, build trusted relationships with government, industry and consumer stakeholders, and place a strong emphasis on coaching and mentoring leaders to foster cultures of accountability, trust and continuous improvement.
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