Carlos Borromeu Tavares Alcoforado

Senior Consultant @Embratel

BR

The role of a Solutions Consultant at Embratel vary depending on the context and specific needs of the company, but generally involves various responsibilities related to providing telecommunications and technology solutions to clients. Here are some functions that a Solutions Consultant at Embratel:1. Customer Needs Analysis:Understand customers\' needs and requirements in terms of telecommunications and technology services.2, Development of Commercial Proposals:Draft customized commercial proposals, presenting solutions that meet the specific demands of clients.3. Technical Consultancy:Provide technical guidance to clients, explaining the features and benefits of solutions offered by Embratel-Claro.4. Contract Negotiation:Participate in contractual negotiations to ensure mutually beneficial agreements for both the company and the client.5. Customer Relationship Management:Maintain strong relationships with clients, acting as the primary point of contact for any issues related to contracted services.6. Stay Informed about Emerging Technologies:Stay updated on the latest trends and advancements in telecommunications technology to offer innovative solutions.7. Training and Customer Education:Train clients on the effective use of implemented solutions, ensuring they derive maximum value from the contracted services.8. Internal Collaboration:Work closely with other internal teams, such as technical, sales, and support teams, to ensure efficient and effective delivery of solutions.9. Problem Resolution:Address and resolve issues that may arise during the implementation or ongoing use of solutions.10. Performance Monitoring:Monitor the performance of implemented solutions and propose improvements as needed.

Universidade Federal de Lavras

Especialista em Fontes Alternativas de Energia, Biomass, Gasification, Biofuel, Ethanol production and CO2 Reformers

Universidade Federal de Mato Grosso

ENGENHARIA ELETRICA, Telecomunicações, Redes, Broadcasting, Projetos Eletricos e Automacao

MIT xPRO

Postgraduate Degree, Data Engineering

UFMT - Universidade Federal de Mato Grosso

ELECTRIC ENGINEER, Electrical and Electronics Engineering