Carlos O.

Claim Support Supervisor @Berkley Southeast (a Berkley Company)

Established Berkley’s Regional Claims FNOL UnitManages daily activities and procedures of claims operations and payment functionsExercise management authority concerning staffing, performance, evaluations, promotions, salary recommendations, and terminationsMonitors and controls quality, productivity, and workflow, using management controls and reports, as neededPartner with the Information Technology and Analytics teams to leverage technology and data to streamline processes, enhance customer experienceProvided constructive feedback to staff and managers; successfully facilitated new training proceduresProvided group/one-on-one coaching assistance to incoming employees; increased motivation of employees through effective supervising issues and appropriate guidance Supports HR technology projects or initiatives involving Workday