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Carlos Fernando Rojas Navia
Quality Assurance Engineer Ii Continuous Improvement @IDEMIA Public Security
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WORK HISTORY
Quality Assurance Engineer Ii Continuous Improvement @IDEMIA Public Security
Los Angeles, CA, US
Achieved goals *Reduced scrap from 1.47% to 0.60% annually, resulting in over in Kaizen savings for the company per year.(Penalties and waste elimination).*Contributed to reduced customer complaints per million (CPM) by 62%, achieving 0.72 complaints per million in the past year.*We achieved MC CQM (Card Quality Management) certification with an A rating in the personalization process.*Contributed to the continuous improvement process by thoroughly analyzing cases and developing effective action plans, utilizing quality tools such as 8D, 5 Why, and Fishbone (Ishikawa Diagram).*Create and propose the learning curve qualification and evaluation template to monitor and evaluate the staff in their activity in order to specialize the staff and prevent errors that affect the quality of the service.Function:Identify opportunities for improvement, train, correct and establish standards that increase the company\'s ability to satisfy thecustomer and improve performance in the operation.
EDUCATION
ISEB - Instituto Superior Europeo de Barcelona
Master's degree, Project Management
Universidad Sergio Arboleda
Specialist, Production and operations management
Universidad
Bachelor's degree, Industrial Engineering
SKILLS
ABOUT CARLOS FERNANDO ROJAS NAVIA
Industrial Engineer with experience in Production, Operations and Quality management system.18 years of experience in the Technology and Textile industry.Skills*Leadership and teamwork.*Emotional intelligence*Analysis and problem solving.*Assertive communication.*Technical knowledge in quality management in service and technology companies.Experience in the following work tools:Total Quality Management (TQM), Deming Cycle or PDCA, FMEA, Kanban, Kaizen, Lean Six Sigma (DMAIC Methodology) and customer management and service attention (Analysis of case 8D).Others: Maintenance of the BCP ( Business Continuity Management System), testing, training and socialization of reports.Support in internal and external audits.
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