Carlis Mordan

About Carlis Mordan

Fully experienced in remote-first environments supporting distributed teams across multiple time zones. With 10+ years of experience supporting C-suite executives across healthcare, corporate, and high-growth organizations, I specialize in optimizing executive operations, streamlining workflows, and creating structure across distributed teams.I thrive in remote environments where clear communication, proactive execution, and strong organizational systems are critical to success. I take ownership of executive operations so leadership can stay focused on growth, strategy, and decision-making.What I bring: • Advanced calendar management across time zones • Remote team coordination and executive communication • Business development and CRM support (Salesforce, Pipedrive) • End-to-end meeting, travel, and event logistics • Process improvement and workflow designOpen to remote opportunities where I can support high-performing executives, improve operational efficiency, and bring structure to complex, fast-moving environments.

Experience

1. Grievance and Appeals Administrative Assistant

   EmblemHealth

   Jul 2025 — Present

   Serve as primary liaison between leadership, providers, and members, ensuring accurate communication and timely resolution of escalated cases.• Prepare executive-level documentation to support decision-making, maintaining accuracy and compliance with NCQA, CMS, and state regulations.• Manage high-volume correspondence across departments, streamlining communication and reducing turnaround times.• Safeguard sensitive information with the highest level of discretion and professionalism.

Education

• Eastwick College

  Medical/Clinical Assistant

• Ashford University

  Bachelor of Arts - BA, Health/Health Care Administration/Management

  2017 — 2020