Carla Hall

Enterprise Client Success Manager @Jobvite

Partner with one or more Account Managers on a portfolio of customers to ensure customer satisfaction, renewal, and growth. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors such that all Jobvite activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their Jobvite solution to be realized Establish and deepen relationships with Jobvite clients by understanding their business objectives and providing exemplary support as their primary contact within Jobvite Proactively engage your customers and work closely with assigned accounts to verify that they are trained and effectively using the product on a consistent basis Consult on best practices, as well as personalized recommendations to ensure your customers maximize value from their investment in Jobvite and provide prescriptive solutions Effectively communicate application features and product information for new releases and updates Monitor and identify trends in adoption and utilization and provide guidance to customers as part of regularly scheduled Business reviews Track account activity in company systems of record to identify churn risk and work proactively to eliminate that risk Provide timely account summary status reporting to department Manager Contribute to a high rate of subscription renewals across your customer base by identifying and assessing renewal risks and collaborate with internal teams to eliminate Function as the voice of the customer and provide internal feedback on how Jobvite can better serve our customers