Carla Hall

About Carla Hall

I\'m a support and customer success rockstar with over 10 years of experience in SaaS and…

Experience

1. Enterprise Client Success Manager

   Jobvite

   May 2022 — Present

   Partner with one or more Account Managers on a portfolio of customers to ensure customer satisfaction, renewal, and growth. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors such that all Jobvite activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their Jobvite solution to be realized Establish and deepen relationships with Jobvite clients by understanding their business objectives and providing exemplary support as their primary contact within Jobvite Proactively engage your customers and work closely with assigned accounts to verify that they are trained and effectively using the product on a consistent basis Consult on best practices, as well as personalized recommendations to ensure your customers maximize value from their investment in Jobvite and provide prescriptive solutions Effectively communicate application features and product information for new releases and updates Monitor and identify trends in adoption and utilization and provide guidance to customers as part of regularly scheduled Business reviews Track account activity in company systems of record to identify churn risk and work proactively to eliminate that risk Provide timely account summary status reporting to department Manager Contribute to a high rate of subscription renewals across your customer base by identifying and assessing renewal risks and collaborate with internal teams to eliminate Function as the voice of the customer and provide internal feedback on how Jobvite can better serve our customers

Skills

• Event Planning
• Microsoft Office
• Management
• Crisis Communications
• Interpersonal Skills
• Team Building
• Business Process Management
• Troubleshooting
• Corporate Communications
• Software as a Service (Saas)
• Microsoft Excel
• Internal Communications
• Outlook
• Communications Planning
• Process Improvement
• Contact Management
• Human Resources
• System Administration
• Networking
• Onboarding
• Microsoft Word
• Customer Relationship Management (Crm)
• Talent Management
• Public Speaking
• Project Planning
• Coaching
• Technical Support
• HR Consulting
• Mass Email Marketing
• Powerpoint
• Help Desk Support
• Account Management
• Social Media
• Leadership
• Team Leadership
• Business Process Improvement
• Applicant Tracking Systems
• Communication
• Customer Service
• Project Management