Caitlin Burton
Client Services | Project Management | Customer Relations
- Role
- Program Manager - Program Management Office at Adecco
- Location
- Olde West Chester, OH, US
- LinkedIn followers
- 500 followers
Experience
Program Manager - Program Management Office
Sep 2017 — Present · US
Experience in MSPs both as the manager of the accounts overseeing the orders and supplier engagement and as the supplier to other MSPs-Expertise in multiple VMS tools including Beeline, Bullhorn, Fieldglass, Wand and other SAP systems (iSupplier, Workday, and Oracle)-Subject matter expert (SME) for account overview and client engagement for customers-Manage, build, and develop relationships with client management teams-Provide guidance and processes for branch staff and suppliers to optimize service to clients-Preparation and presentation of an annual business plan, executive summaries, and quarterly business reviews-Conduct market data research to provide clients with current insight to assist in successfully reaching their staffing goals-Fulfill and service client orders to establish adequate head count for multiple accounts-Daily operations and process building for internal onboarding, order fulfillment, compliance, reporting, and payroll needs-Project management for special off tool projects. Assist in building SOPs, schedules, FAQ documents, and business strategies-Lead managers and Adecco personnel in creating and continuing SOW and PSA legal documents and amendments, using salesforce to create and track the legal engagement.
Education
University of Cincinnati
Bachelor's degree
2013 — 2016
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