Brittany Lofton
Customer Service Representative @Safelite
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WORK HISTORY
Customer Service Representative @Safelite
Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. Accurately enters claim data into our production systems while on a live phone call. Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer\'s specific needs. Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference. Utilizes systems and resources provided to enhance the overall customer experience. Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
EDUCATION
Ferris State University
Bachelor of Science (B.S.), Psychology
University of Phoenix
Master's degree, Mental Health Counseling/Counselor
Ferris State University
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
ABOUT BRITTANY LOFTON
I don’t just build brands — I build bridges between purpose and visibility, between…
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