Beth Avila
Client Care Representative @Safelite
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WORK HISTORY
Client Care Representative @Safelite
Columbus, OH, US
Liaison to Travelers Insurance, reporting to Assistant Vice President, Customer and Network Care, for the largest auto glass specialists in the United States with over 720 locations. Responsibilities include: • Investigate insurance claims, provide timeline of events and propose resolutions to insurance clients. Write timely correspondence and handle ongoing follow up for 40-100 active cases. Write letters of apology in response to concerns, with goal of restoring insured’s confidence in Safelite and in the insurance company serving them. After only three months in new role, chosen as point person, in partnership with vice president of client sales and support, for one of our top insurance clients. In only six months, positive feedback from client has doubled. Honored with Excellence in Service award four times since joining Client Care team.
EDUCATION
Bowling Green State University
BS, English, Journalism
Ontario High School
HS diploma, College Prep
ABOUT BETH AVILA
I’m an enthusiastic team-focused creative thinker with a passion for words and storytelling. I craft compelling copy that persuades and inspires, and I never lose sight of how much a message matters. Coupled with my “I’m-excited-to-be-a-part-of-it” attitude, my gift for using words to maximum effect helps me rise to any writing or marketing challenge. I aim to give brands a voice with heart – I say it so you can feel it.
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