Darren Fulcer
Special Services Representative @Safelite
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WORK HISTORY
Special Services Representative @Safelite
TX, US
Answer incoming phone calls and emails from customers, policyholders, insurance agents, and/or auto shops.Locate and source out-of-stock items assessing channels to secure the required part in the timeliest and most cost-effective manner.Assess the needs of callers and resolve concerns quickly or escalate as needed.Sell add-on items to customers when required.Schedule commercial and government clients for in-shop or mobile appointments, assist with processing of fleet/commercial billing accounts.Schedule appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions.Respond to all emails regarding existing and scheduled appointments in a professional manner.
EDUCATION
Coursera
Google Cybersecurity Certificate
Seattle Central College
Apprentice Classes
ABOUT DARREN FULCER
Customer Service and Sales professional with years of experience in establishing trust and rapport with customers in a remote environment, and ensuring retention and loyalty with outstanding service. This comes with years of experience as a team leader, sales trainer, problem solver and sales achiever. I am a proven Sales Manager with multi-unit experience, with a track record of sustained growth in both sales and gross profit. I am looking for a remote position that will allow me to assist your customers, vendors and suppliers by providing the best service and solutions to grow your business.
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