Brice Auten

Technical Support Specialist @Thomson Reuters

US

Provides exemplary customer support in resolving technical issues via phone and/or email as needed.· Assisted more than 7,800 customers resulting with exceeding performance objectives in call quality,customer satisfaction, and call handling.· Specialized in escalated handling of technical issues requiring a greater level of personalized care ingreater length.· Communicating clearly and effectively with customers, colleagues, and management to quickly resolveissues and ensure customer satisfaction.· Performed other duties as assigned by management including participating on special project teams orpreforming tasks outside normal job responsibilities when necessary to meet business needs.