Brian Dorsey

Assistant Vice President Operations Manager @Bank of America

Newark, DE, US

Responsible for store\'s daily operations, high-volume customer service, profit and loss management as well as setting,monitoring, and driving sales goals• Supervised 9 direct reports consisting of Department Managers; recruited, interviewed, hired, developed, evaluated,coached and counseled team members• Maintained proper inventory by proficient ordering of seasonal and vendor products, and ensured accurate counts ineach department• Created an outstanding customer service-oriented environment through selection, training and development of staff• Frequently and accurately documented individual Management and Associate performance, administering ActionPlans to develop individual skills and promote growth• Ensured Management and Associates were trained on Customer Service and selling skills, Company Policies andOperations and product knowledgeKEY ACHIEVEMENTS: Awarded Top 10 Sales Revenue Growth YOY, 2020 Implemented a “People” leadership strategy that has increased the employee retention by 30% Increased revenue of premium brand areas through consultations and in home sales by 20% Developed a talent pipeline that produced high level talent, increased performance of the premiumspace