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Brian Harkey

Vice President Sales Operations @PODS

Clearwater, FL, US
EMAILS
b••••••@pods.com
MOBILE NUMBERS
+18•••••••69

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WORK HISTORY

Sep 2022 — Present

Vice President Sales Operations @PODS

In this role I will be focused on the development and implementation of inbound and outbound Sales and Service Center sales strategies for the Residential sales team and the sales chat team, defining work flows and processes that boost conversion rates, increase sales, and reduce cancellations while driving improvements in customer satisfaction, employee engagement, and attrition. I will continue to work closely with the Senior Leadership Team on forecasting activities, using my deep knowledge of market conditions, demographics, and the competitive landscape to inform my recommendations and establish high-impact performance goals.

EDUCATION

2006 — 2007

University of Phoenix

BS, Business Management

SKILLS

Account ManagementTeam LeadershipCustomer RetentionM2mSales OperationsLeadershipDirect SalesManagementCall CentersContact CentersWirelessForecastingStrategic PartnershipsStrategySales ManagementPerformance ManagementManaged ServicesCold CallingSellingVoipTelecommunicationsCustomer SatisfactionSolution SellingRetailCustomer ExperienceSales ProcessPCall CenterSalesWireless Technologies

ABOUT BRIAN HARKEY

Principled and professional leader with a proven track record of achieving outstanding…

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