Brian Francis

Experience

1. Area Manager

   Air Methods

   May 2021 — Present · Lehigh Valley, PA, US

   Responsible for the leadership and day to day operations of 5 helicopter bases in the Lehigh Valley MedEvac program and Temple Medflight. Coordinate aviation, and maintenance services to optimize operational, safety, and financial targets. Champion safety and quality operations. Ensure bases are operating safely and providing positive customer experience. Provide consistent leadership focused on building an optimal and engaged culture at the base level that exemplifies Air Methods core values and mission. Accountable for scheduling of base staff to ensure 100% coverage. Work to ensure compliance with all company policies and procedures; and maintain a high degree of customer satisfaction.Responsible for the recruitment, performance management, and teammate development for the area in collaboration with COE partners. Regularly evaluates and manages employee relations issues, addressing low performing teammates, including termination. Effectively coach and model appropriate leadership behaviors. Work with maintenance leadership in the planning of maintenance events and spare utilization to minimize any potential for base out of service events. Supports Regional Director in the delivery of Scorecards to customers and is responsible for the execution of any needed action plans. Maintain and monitors business, medical and all other licenses required to do business. Accountable for compliance of discipline specific requirements as it relates to DOT and Non DOT random and reasonable suspicion. Coordinates base startups, moves and closures with regional leadership. Facility repairs/maintenance and lease management. Carry out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Education

• Eastern Gateway Community College

  Associate of Arts and Sciences - AAS, Criminal Justice/Police Science

  2017 — 2019

Skills

• Rescue
• Emergency Management
• Law Enforcement Operations
• Tactical Ems
• Weapons of Mass Destruction
• Public Safety
• Incident Command
• Law Enforcement
• Emergency Services
• Disaster Response
• Flights
• Aviation
• Water Survival
• Hazardous Materials
• Ems
• Homeland Security
• Paramedic
• Command
• Search & Rescue
• Water Safety Instructor
• First Responder
• Preparedness
• Aerial Hoist Operations
• Nims
• Helicopters
• Emergency Medical Services (Ems)
• Aerial Rescue Instructor
• Water Egress Instructor
• Enforcement