Brent Lane
Director @Caci Idt
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WORK HISTORY
Director @Caci Idt
Cleveland, TN, US
EDUCATION
University of Phoenix
Bachelor of Science
University of Phoenix
Masters
ABOUT BRENT LANE
IT leader with a strong background in providing superior customer service at all levels within an organization. Significant experience in developing teams to deliver top level service. Diverse project management experience ranging from the development of an alternative school for middle school aged youth to managing large scale enterprise wide IT projects. Attention to detail and the ability to clearly define business objectives round out the experience of this IT leader. • Background in Higher Education, Government, Business and IT provide a diverse background and wealth of experience to cull from in any environment. • Proven track record in turning around customer perspective of IT processes, while streamlining IT services to save the organization money. • A service management focus allows this leader to evaluate processes from the customer standpoint, constantly driving towards improving the customer experience. Specialties: Customer Service, Communication, Project Management, Process Review and Design, IT Management, Help Desk, IT Support, Multi Agency Liaison.
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