Brenda Moret
Data Services Specialist @Global Relay
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WORK HISTORY
Data Services Specialist @Global Relay
Vancouver, BC, CA
Manage high-volume workloads, prioritize tasks, and ensure timely completion using Salesforce;· Process Data Export customer requests needed for internal, FINRA and SEC audit, following security procedures to deliver sensitive data.· Process Data Imports for current and new customers. · Provide guidance in troubleshooting customer issues, leveraging my knowledge of processes and procedures to resolve problems quickly and efficiently.· Schedule meetings and calls with customers and other departments to provide required information and solutions to meet customer expectations.· Data entry, record maintenance, reporting and billing.· Maintain accurate record-keeping in accordance with our security processes.
EDUCATION
Universidade CIMATEC
Bacharelado, Engenharia de Produção
ILAC International College
Diploma, Business Administration
ABOUT BRENDA MORET
Industrial Engineer bachelor with a Business Administration diploma. Customer-oriented, problem solver, friendly, organized, and dedicated worker with 4+ years of experience in fast-paced customer service environments. Strong relationship building skills, eager to learn and solve problems, passionate about providing exceptional customer service, problem solving, learning opportunities, team work and diversity and inclusion initiatives.· Disney International Programs Alumna· Lean Manufacturing and Six Sigma experience· Green Belt Lean Six Sigma Certificated· Trepcamp Alumna (SantanderX full scholarship granted)
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