Brad B.

Ticketing Manager @Oak View Group

Owensboro, KY, US

Responsible for OwensboroTickets.com, a regional ticketing platform includes the Owensboro Convention Center, Owensboro Sportscenter, and other outside agencies• Acts as systems administrator for ticketing system and liaison between internal staff and external clients• Builds events into the ticketing system including seating manifests, holds/kills, price tables, discounts, pre-sales, etc• Reconcile cash to sales reports at the end of each event• Sell and scan tickets as needed• Prepares various reports including ticket audits, ticket sales reports, and ad hoc reports as directed• Explores new ticket system features, updates, and troubleshoots problems• Supports sales efforts by advising internal departments on best ticketing practices• Coordinates with Marketing on setting up promotions, specials, and discounts• Supervises box office staff including ticket sellers and ticket scanners• Mails tickets to customers as appropriate• Markets and prospects new OwensboroTickets.com clients• Exercise confidentiality and integrity upon handling personal and financial customer information• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives• Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service principles and corporate initiatives