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Borson Sarkar
Associate Platform Engineer @AGL
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WORK HISTORY
Associate Platform Engineer @AGL
Responsibilities: •24/7 Monitoring Network, systems, cloud and application related alarms, troubleshoot and escalating to L3 and L4 team.•Handling service desk escalation and resolving 40–60 network and connectivity incidents weekly, consistently meeting SLA targets.•Load balancing virtual servers and closely work with developer/system team for critical patch upgrades etc.•Upgrading firmware of managed switches, access points and corporate routers.•Policy validations, port access requests, Virtual IPs, creating IP pools for external users and internal users based on business requests.•Enabling internet, blocking specific traffic on FWs for the system and DEVs team as requests.•Analyse traffic behavior, packet capture and troubleshoot any sort of service failures or server failures•Closely work with leadership team and L3/L4 for knowledge transfer and skill development.•Proactively identifying recurring VLAN, Wi‑Fi, and routing issues meet SLAs.•Configured Cisco/Juniper switches and Fortinet/Palo Alto firewalls for port provisioning, policy updates, NAT, and VPN tasks. Conducted site deployments installing switches, APs, security appliances, and structured cabling.•Collaborating with carriers (NBNco, Superloop) to restore WAN services, reducing downtime for critical sites.• Supporting hardware refresh and network upgrade projects across multiple business locations.KEY ACHIEVEMENTS- Install and configure computer hardware, operating systems, applications and Fortinet dual WAN and HA setup for 5 sites for SSKB, Moruya Switch upgradation and stacking- Maintain high availability of systems, infrastructure, servers and networks supporting clients, sites- Successfully troubleshoot and escalate issues to the related team, worked till completion- Managed service failure incidents, service from clients- Document and maintain and design clear solutions and knowledge base articles.
EDUCATION
CQUniversity
Master's degree, Computer Systems Networking and Telecommunications
East West University
Bachelor's degree, Computer Systems Networking and Telecommunications
CQUniversity
Graduation, Project Management
ABOUT BORSON SARKAR
Software: ServiceNow, ServiceDesk Plus, Remedy, Jira. I have used all of these for incident, service and change management.Active Directory: Used Azure AD for user account management, Group membership assignment for MDM devices, Intune deployment, network drive and software assignment.Microsoft 365: Troubleshooting login issues, managing licenses, handling email issues, group policies abd identity management.Google Workspace: Managing end user accounts, OU structure, Gmail Drive permissions, device policies for Chromebook, MFA enforcement.Mac OS & iOS: Enrolling Macs, troubleshooting login/keychain issues, handling updates, profiles, Wi-Fi cert deployment, printing, app deployment.Mobile Device Management (MDM): Remote device enrollment, push configuration(Wi-Fi, VPN, App, policies), remote wipe if stolen.SCCM: Used SCCM for remote controlling RDP to remote users, assigning user affinity.Windows Server: Upgraded Windows Server package 2008 R2 to Windows Server 2016/2019 during IT infrastructure upgrade for Wings Classic Tours and Travels.IT/Network Support Device Configuration: Troubleshooting on premises like WAN/LAN/VLAN issues, Routing, Switching, VLAN, trunk\\access port, CCTV, VOIP, Printing issues for 500 plus clients. Data Center: installed 30+ Network devices and patched cables like Routers, Firewalls, Layer 2/3 switches, Forti Analyzer, in NEXT DC SYD for stakeholders. Masters graduate in Information Technology from Central Queensland University, Australia. SFIA General SkillsAutonomy 4 Worked as an EUC/NOC engineer.Influence 4 Worked as an ICT Support Engineer.Complexity 4 Worked for both administrative and corporate environment. Knowledge 4 Worked as an ICT Support Engineer.Business Skills 5 Worked as an ICT Support Engineer.
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