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Borna Mottahed

Customer Experience Analyst @Assurant

Decatur, GA, US
EMAILS
b••••••••@assurant.com
MOBILE NUMBERS
+16•••••••12

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WORK HISTORY

Jan 2021 — Present

Customer Experience Analyst @Assurant

EDUCATION

N/A

American InterContinental University

Bachelor of Business Administration (B.B.A.)

SKILLS

Event ManagementData AnalysisWindowsBusiness AnalysisMobile TechnologyStatistical Data AnalysisCross-Functional Team LeadershipAccountingResearchEnglishLarge-Scale Data AnalysisBilling ProcessEvent PlanningProject PlanningFinancial AnalysisTelecommunication ServicesMicrosoft WordTelecommunications BillingTeam LeadershipCall CentersApple OsSales OperationsCustomer RetentionCustomer ServiceSipBusiness Objects Data IntegratorTeam BuildingManagementTeamworkTeachingTelecommunicationsCdmaBusiness ObjectsCategorical Data AnalysisSupervisory SkillsSales ManagementProject ManagementSocial MediaPowerpointMicrosoft Excel

ABOUT BORNA MOTTAHED

Possess 10+ years of management or customer service experience. Proven ability to effectively lead teams, drive operational results and improve customer satisfaction. Empowering leader who understands the needs of the business, customer and employee and strives to create an experience that is unforgettable. Maintain positive attitude while bringing positive energy to organization through any climate. Apply analytical skillset and ability to find tools to help expedite and enhance processes. Operate with a strong sense of urgency and thrive in a fast-paced environment. Fluent in English and Persian (Farsi).Core competencies include:Customer Service | Management | Team Building | Coaching | Project ManagementData Analysis | Employee Development| Marketing | Quality Auditing

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