Luis Santana

About Luis Santana

At CGI, leadership and innovation define my tenure as the IT Desktop Technician Team Lead. With over five years in this role, I\'ve honed my skills in systems administration, specializing in Microsoft Windows and Linux platforms. My mission is to ensure that our technology supports the company\'s strategic goals while fostering a collaborative environment where team members can grow their technical abilities.I take pride in balancing workload distribution and facilitating initiatives that enhance our IT processes. My field of expertise extends to providing key technical support and driving the implementation of IT solutions that empower our organization. In partnership with other team members, we\'ve enhanced system functionalities and delivered robust technical assistance, setting a standard for excellence within our operations.

Experience

1. IT Desktop Technician Team Lead

   CGI

   Jul 2019 — Present · Belton, TX, US

   Provide technical leadership and coordination for other IT Support team members in maintaining and improving the current environment while developing and implementing IT initiatives that support a fast paced, performance-oriented technology organization.* Responsible for assigning tasks, responsibilities, and timelines within the team to achieve the Company’s key business strategies while working in support of current functionalities.* Participate in all existing IT processes and new initiatives as a technical expert, completing key tasks and providing technical assistance to other team members as needed.* Balance workloads throughout the team and ensuring that members grow their technical abilities and are professionally challenged through increasing responsibilities.* Administrator and technical expert for the following: MS Office 2016, Active Directory/DNS, VPN, and networking security.* Primary contact for all hardware and software deployed including changes, updates, and de-commission.* Identify, develop, and document new and existing policies, procedures, and architectures.* Perform desktop and end user support for all employees and contractors, including all aspects of the lifecycle of laptops and associated peripherals.

Education

• Rackspace Open Cloud Academy

  Linux Sys Admin Learning Track, Computer Technology/Computer Systems Technology

  2013 — 2013

• Western Governors University

  Bachelor of Applied Science (BASc), Information Technology

  2015 — 2016

• Hallmark College

  Associate of Science (AS), Computer Network Systems Technology

  2005 — 2007

Skills

• Wireless Networking
• Vmware
• System Administration
• Desktop Computers
• Linux Desktop
• Remote Desktop
• Norton Ghost
• Service Desk Management
• Active Directory
• Xp
• Windows Server
• Hardware
• Windows Server 2012
• Windows 7
• Oracle Vm Virtual Box
• Microsoft Servers
• Servers
• Itil
• Technical Support
• Troubleshooting
• Linux System Administration
• Network Administration
• Blackberry
• Networking
• Desktop Deployment
• Linux
• Vpn
• Service Desk
• Windows 8
• Apache
• Windows Vista
• Virtualization
• Disaster Recovery
• Laptops
• Citrix
• Linux Server
• Windows Server 2008
• Microsoft Exchange
• Windows Xp
• Network Security