Bonnie Bogan

Experience

1. Strategic Accounts Team Lead

   Clearwater Analytics

   Jan 2019 — Present · Boise, ID, US

   Coordinate and manage client success and engagement by maximizing employee engagement, building a culture of teamwork, collaboration, continuous improvement, empowerment, and accountability through an infectious passion for the company. • Design, implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes.• Retain, train, mentor, and empower a world-class client services team supporting clients.• Prepares and executes regular 1-on-1s, biannual performance management reviews. Identify and facilitate learning and career-growth opportunities for each member of my team.• Trusted and influential advisor to client decision makers• Serves as a confident, knowledgeable, and patient escalation point for clients, employees, and third-party stakeholders including key decision-makers and senior leadership.• Develop and apply domain knowledge regarding complex financial instruments and accounting principles.• Building differentiated offerings by strategies with product management and development teams to improve our client offering, operational tooling, supporting sales efforts, develop repeatable and scalable processes.

Education

• Utah State University

  Bachelor's degree