Bogdan Kosulin
Personal Shopper @Real Canadian Superstore
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WORK HISTORY
Personal Shopper @Real Canadian Superstore
Kamloops, BC, CA
End-User & Client Support: Acted as a real-time problem solver by analyzing out-of-stock scenarios and making rapid, user-centric substitution decisions to ensure high customer satisfaction.•Hardware & Software Utilization: Operated inventory management software and handheld RF scanners to accurately fulfill online orders, consistently meeting strict time-based metrics (SLAs).•Cross-Functional Collaboration: Partnered with various store departments to troubleshoot logistical bottlenecks during peak volume hours, demonstrating adaptability under pressure.
EDUCATION
Thompson Rivers University
Diploma, Computer Science
ABOUT BOGDAN KOSULIN
I am a Computer Science student at Thompson Rivers University (Dean\'s List) with a passion for troubleshooting, building and optimizing systems, and helping people navigate technology.Currently, I combine my academic studies with my work as a Personal Shopper at Real Canadian Superstore. My background in retail, coupled with my experience building community as the Co-Leader of the TRU Run Club, has taught me how to manage teams, communicate clearly, and resolve issues on the fly, skills I am now bringing to the world of IT and Cloud Support.To solidify my technical foundation, I am actively pursuing my AWS and Azure certifications. I believe in learning by doing, which is why I have recently developed and deployed two real-world projects that showcase my ability to work with cloud infrastructure and full-stack environments. As a trilingual professional (English, Czech, Russian), I pride myself on bridging the gap between complex technical problems and seamless user experiences.I am actively seeking roles in IT Support, Cloud Operations, or as an Application Analyst where I can leverage my hands-on cloud experience and dedication to customer success.GitHub: https://github.com/BK0SSPortfolio: https://bk0ss.github.io/
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