Amy He

Front End Cashier @Real Canadian Superstore

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2015 — Present

Front End Cashier @Real Canadian Superstore

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Calgary, AB, CA

Exhibited exceptional leadership and problem-solving skills while serving as both Customer Service Clerk and a backup Front End Supervisor to provide extra support at key times• Successfully managed customer concerns, maintained a professional demeanor, and effectively utilized call control methods• Provided expert guidance and training to seven new employees, ensuring adherence to compliance and safety regulations• Served as a peer trainer for self-checkout (SCO) systems, educating on proper usage and troubleshooting• Proficiently handled point-of-sale system, including payment processing and returns• Verified and reconciled inventory discrepancies• Demonstrated versatility by performing various ad-hoc duties, including Courtesy Clerk and Smoke Shop Clerk• Achieved a signification milestone of 5-year recognition from Loblaw Companies Ltd

EDUCATION

2017 — 2020

University of Calgary

Bachelor of Arts - BA, East Asia

2014 — 2016

Mount Royal University

Bachelor's degree, Undeclared

2001 — 2014

Grandview School K-12

High School Diploma

SKILLS

Critical ThinkingGroup WorkTechnology and ProgramsYouth EngagementAdobe PhotoshopPhotographyBeginners FrenchCommunity EngagementSocial MediaCustomer ServiceTeam LeadershipMicrosoft SuiteDetailsFlexibleBeginners MandarinCantoneseDesktop ComputersEnglishIndividual WorkCulinary SkillsEvent PlanningTime ManagementInformation TechnologyTrustworthyJapaneseBuild Strong RelationshipsListeningPatienceLeadershipCreative Problem SolvingFlexible Approach

ABOUT AMY HE

Results-oriented professional with a decade of combined experience in customer service, administrative support, and higher education. Proven ability to enhance academic outcomes through effective operations management, strong leadership, and exceptional customer service. Excelling in fast-paced environments, I leverage my skills to achieve organizational outcomes while continually eager to embrace new challenges.

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