Bob Roark

Director, IT Service Management @Boulder Valley School District

Direct and oversee all aspects of BVSD\'s IT Service Delivery practice, provide oversight for a team of 20, and collaborate with other IT departments, district departments, teachers, and school administration to facilitate the use of technology throughout the district, in classrooms, and the school as a whole to ensure student achievement and success. Key Accomplishments • Conducted 14 IT department maturity assessments in areas such as ITIL, Service Delivery, Change • Management, ServiceNow, Business Continuity, and more. • Updated operational processes, including support intake and IT security event response. • Provided budget recommendations for optimizing staffing and Experience Management, including ServiceNow configuration and employee engagement. • Delivered training on ITIL and Effective Communication to executives, leaders, and IT team. • Implemented testing and validation procedures for E911 functionality on 2,400 IP phones, ensuring accuracy and compliance.