Bo Hong

Technical Support Specialist @Johnson Controls

Toronto, ON, CA

I am responsible for conducting the telephone support of the Connect24, DSC, and Sur-Gard range of products. My position reports to our Intrusion Technical Support Manager. I respond to customer calls daily professionally and efficiently, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products Intrusion product range, and working on both application software and hardware products, providing feedback to customers, colleagues, and managers and evaluation of products. As a key player of the North America Technical Support Team, I work within a dynamic environment that provides a platform with considerable impact on JCI processes and products. My role is to be an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.