Blake Ritter

Customer Quality Manager @Lincoln Industries

As the Customer Quality Manager I have ultimate ownership for the quality performance of all customer segments. My main focus is developing relationships with our customers to understand their expectations and challenges, and function as the voice of the customer to Lincoln Industries advocating for the customer and serving as the organizational conscience in team based problem solving. My team of Quality Technicians executes our quality vision with direct support to the operational areas through a customer centric risk based approach to process improvement and defect elimination. We work directly with all LI department counterparts to achieve acceptable customer quality levels which includes leading team based corrective action events for quality problems. This role harmonizes leadership, technical horsepower, and interpersonal skills with the ultimate goal of preventing the customer from having a negative experience.