Tanya Blackwell
Solutions Architect @Genpact
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WORK HISTORY
Solutions Architect @Genpact
Phoenix, AZ, US
EDUCATION
Indiana Wesleyan University
Master's of Business Administration, International Business
SKILLS
ABOUT TANYA BLACKWELL
I’m a builder who facilitates change and introduces efficiencies and resources in environments challenged with structure, broken processes and teams needing direction and guidance. I leverage the power of data and technology to build scalable solutions connecting people and processes to solve complex problems. I possess a winning blend of business acumen, team management, stakeholder engagement, and tactical administration that is proactive and leverages a unique mix of strategic and analytical expertise. Consistently, I have exceeded performance and fiscal goals by building and aligning the efforts of strong teams and system enhancements with organizational objectives. My success has been built on my ability in building ground up strategies that improve productivity, builds scale, contain cost while meeting operating and revenue targets through motivating staff and securing executive level engagement. KEY STRENTGHS:Financial Operations | International Management | Revenue Cycle Management | Process Development + Improvement - 6 Sigma | Accounting | Budgeting | P&L | Cost Controls | LEAN | Billing + Collections | M&A Integrations | Cash Forecasting | SOX 404 Compliance | ASC 606 Implementation and Remediation | BPO Delivery + Deployment: Offsite/Onshore, Offshore/Offsite, Hybrid | Human Resources | Employee Relations | Shared Services Ideation, Deployment + Management | RPA + AI Design | ERP Implementations LEADERSHIP HIGHLIGHTS: Developed and delivered a Global Business Services strategy for Discovery Channel’s Order to Cash organization. Introducing a 40% increase in work capacity along with a 20% reduction in overhead cost through the structuring and delivery of technology, policy, and process re-engineering. Contributed to the design of multiple robotic process automation (RPA) engines, with a direct partnership with IT PMO and external business partners, to reduce waste in back-office activities, generating first-year savings of $5MM and with a projected $25MM in ROI over four years. As the global process owner with Salesforce Marketing Cloud, responsible for $150MM in global accounts receivable and authority over a globally positioned team of 30 professionals managed through 3 direct reports across 6 countries. Conceptualized and deployed BPO support solutions for $5B revenue environment which delivered 30% in cost savings and a 40% increase in capacity within the first year of deployment.
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