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Patrick Birleffi
Senior Manager, IT Product Management @Charles Schwab
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WORK HISTORY
Senior Manager, IT Product Management @Charles Schwab
Westlake, TX, US
EDUCATION
Texas Christian University
Bachelor's Degree, Film-Television-Digital Media/ Political Science
ABOUT PATRICK BIRLEFFI
Strategic IT Product Manager with 8+ years of cross-functional experience spanning enterprise software, voice platforms, Agile transformation, and customer experience optimization. I thrive at the intersection of technology and business — translating complex challenges into scalable, value-driven solutions that move organizations forward.Currently at Charles Schwab, I lead product strategy and delivery for high-impact voice platforms supporting millions of client interactions. I’ve managed Agile product teams, influenced enterprise IVR migration strategies, and driven stakeholder alignment across business, technology, and operations. Prior to Schwab, I served as a product consultant at Slalom and a business analyst/product owner at Mouser Electronics, where I built the foundation of my product leadership by spearheading compliance initiatives, modernizing workflows, and launching the company\'s first Agile delivery teams.My approach blends deep technical fluency with a customer-first mindset. Whether I’m refining product roadmaps, enabling cross-functional teams, or presenting to executive leadership, I stay focused on business outcomes and scalable growth.Core Strengths:Product Strategy & RoadmappingAgile Delivery Leadership (Scrum, SAFe)IVR Systems & NICE CXoneVoice Technology & CX InnovationEnterprise Software DevelopmentStakeholder Communication & Executive AlignmentBusiness Process OptimizationCross-Functional Team ManagementLet’s connect if you’re focused on building better platforms, streamlining customer experience, or leading digital transformation at scale.
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