Birkley Doll

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In working with executives to accelerate their business transformation, they are placing big bets to transform: employee experience, customer experience, to optimize operations and expand their business. Technologies and digital processes (Cloud, Big Data, IoT, Managed Services) are rewriting the rules of every business. Transformation is not a phase, but an ongoing business reality.However, isolated innovation doesn’t equal true workplace or business transformation. Too often I see: Silo’d, IT-led projects, legacy network and IT practices, analog and manual processes, funding approaches based on a traditional Buy/Build/Run model.reactive security posture. In fact, in a study conducted a recent study by IDC revealed that Canadian businesses with employees are underprepared for workplace transformation.Early adoption of digital solutions and process governance has translated into increased productivity and profitability.Those furthest behind in their workplace transformation experience the opposite cycle, leading to a reliance on price cuts to retain clients, or sacrifices in one area of the business to save another area — diminishing morale and returns. The caliber of employees remaining on a sinking ship further reduces any likelihood of a turnaround in fortune.Workplace transformation isn’t a new thing for TELUS. We’ve been on the journey of transforming our own organization and more than Canadian medium-sized businesses trust TELUS to redefine their workplace, from initial roadmap through planning, implementation, monitoring, and optimization.