Bipin Chand Pandey

Deputy Manager - Information Technology @Canara HSBC Life Insurance

Gurugram, IN

Responsible to implement IT operations and executing the delivery as per IT strategy to meet the established IT Service Metrics and quality assurance goals Establishes and monitor the clearly defined Key Performance Indicators for EUS. Manage and maintain IT Service Delivery through Service Level Management. Provide Technical Leadership for EUC, MS O365, MS Team. Partner with Business to understand their IT needs and discuss possibilities based on existing system capabilities and suggest realistic solutions Develop and maintain the partnership with cross functions to ensure the fulfilment of business requirements To work on new initiatives to improve the operational efficiency through quality initiatives Review services performance with the partners & customer periodically during on-going phase Manage and Identify cost saving opportunities and drive implementation Manages day-to-day internal client interaction and manages internal customer expectations. Liaison with other support units of IT and other department team to ensure that all Application and IT issues are resolved. Ensure any enhancement/up gradation needs have been identified and registered. VIP & End User support and Management. Having Good knowledge of Hardware and Software Asset Management and it complete life cycle including E-waste Management. Refining existing policies/processes by doing gap analysis & enhancing existing process Managing all IT and compliance audits for this domain Constantly working with internal customers to identify new initiatives, needs, improvements in the IT and processes etc. • Directed quarterly system image reviews for OEM laptops, ensuring compliance with security tools (Trellix AV, BigFix, Netskope Secure Web Proxy, CrowdStrike EDR, Forcepoint DLP, Flexera, ManageEngine).*Conducted quarterly reviews of freeware, end-of-life, and obsolete software, ensuring compliance through Flexera and approval workflows in ManageEngine.