Bilun Hafizoglu
Showroom Customer Advisor @B&Q
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WORK HISTORY
Showroom Customer Advisor @B&Q
Gloucester, GB
My role as a Showroom advisor is to inspire and advise customers on their dreams kitchens, bathrooms and bedrooms, to give them a positive customer journey and ensure they return to B&Q. It is also general advice, stock flow and ensuring the shop floor is looking great at all times.• Assist customers in locating their products.• Processing order requests or Sales Orders for customers• Assisting with finance requests as needed• Creating and coordinating special projects for customer on creative• Greeting clients and visitors as needed • Handling incoming calls and communications to team• Ensuring emails are processed throughout the day.
EDUCATION
Trakya Üniversitesi
Lisans Derecesi, 3,73, Turizm Isletmeciligi ve Otelcilik
SKILLS
ABOUT BILUN HAFIZOGLU
I’m a highly organised, creative, and people-focused professional with over 10 years of experience in hospitality, office administration, and customer service.Currently transitioning into remote digital roles, I studied Digital Marketing through Adult Education and learning tools like Canva, Excel, and basic SEO.I bring strong communication, visual thinking, and hands-on customer insight from my work at B&Q, in hospitality, and as a freelance photographer.I’m now seeking a remote opportunity in digital marketing, e-commerce, or content coordination — where I can grow and contribute to a creative, flexible team.
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