Bill Z.
Sr Program Manager @KBR, Inc.
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WORK HISTORY
Sr Program Manager @KBR, Inc.
Phoenix, AZ, US
KBR\'s Global Asset Management organization offers a wide variety of asset management services in support of commercial customers. Some of these services include regulatory and customer compliance of property systems, material management, trade compliance, distribution services, asset logistics, stockroom and tool crib management, shipping and receiving, development and production equipment maintenance, construction and building project management, and facilities maintenance.
EDUCATION
University of Arizona
Bachelor of Science (B.S.)
University of Phoenix
MBA
ABOUT BILL Z.
I am a Certified Six Sigma Black-Belt with diverse experiences in Customer and Service Operations Leadership, Business-Process Improvement, Program Management, Strategy Development & Execution, Customer and Supplier Quality, and Engineering. My value includes Improving business performance and processes; training & mentoring teams to use improvement tools Developing and implementing strategy Building and growing customer relationships; determining, then satisfying customer needs or improving the customer experience Leading teams to achieve results I’m an effective communicator who’s successfully worked with and influenced executives, people in the trenches that make businesses run, and those in between. The accomplishments that I’m most proud of are ⇨Significantly growing profit by 244% of a technical services business over a six-year period ⇨Mentoring three teams at a new site in Mexico charged with improving employee effectiveness in the areas of Leadership, Integration and Communication ⇨Driving improved quality performance of parts from multiple Honeywell sites to biz-jet manufacturer Gulfstream ⇨Being a member of a three-person team that developed and implemented Six Sigma and Lean best practices at a repair shop, resulting in more than 50% improvement in delivery performance to its customers. SKILLS: Leadership Customer Advocate & Manager Customer Relationship Management Problem Solving Process Improvement & Six-Sigma Black Belt Service Operations & Quality Management Root-Cause, Corrective-Action (RCCA) Analysis Program Management Training, Mentoring & Consulting Communicating & Influencing Strategy Development & Deployment
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