Billy Hamilton-Vail
Project Manager Manager, Operations Improvement Manager, Organizational Development @St. Luke's Health System
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WORK HISTORY
Project Manager Manager, Operations Improvement Manager, Organizational Development @St. Luke's Health System
Provided leadership and direction for team of Continuous Improvement Coaches and Learning & Development Solutions Analysts on conducting human centered systems design, performance analysis, instructional design, evaluation, and change facilitation for multiple Health Care Transformation strategic initiatives and projects including new business processes, systems, and technology. Work resulted in higher patient satisfaction scores, increased quality of patient outcomes, increased employee engagement and productivity, and lower organization cost. Collaborated and provided exceptional consultation on the Electronic Health Record initiative by integrating evidence-based practices and St. Luke\'s culture. Work resulted in the design and implementation of readiness and organizational development model and plan and the system-wide engagement and creation of Readiness & Logistics Teams. Designed and managed performance and learning solutions to create a cohesive enterprise resource planning implementation user experience in Supply Chain. Work increased efficiencies and generated cumulative time savings of 113+ hours per month by eliminating redundant and manual processing steps, 20% gain in employee productivity, 25% quicker ramp up time of employee\'s performance to proficiency, reduced frequencies of supply stock outs, increased visibility of inventory levels, and increased reliability of ensuring the right product is at the right place at the right time. Developed and led the learning infrastructure project as part of the enterprise resource planning implementation initiative which included the creation of learning content management, ongoing training models, Learning Center catalog, and Champions! Work increased employee engagement and readiness leading up to and after a successful go-live.
EDUCATION
Boise State University
Bachelor of Business Administration (BBA), Operations Management and Supervision
Boise State University
Workplace Instructional Design (WIDe) Master's Certificate, Organizational Performance and Workplace Learning
ABOUT BILLY HAMILTON-VAIL
Accomplished Project, Improvement, Performance, and Systems Design Professional
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