Bill Robb

Professional Services Consultant @Solera Claims Solutions

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2018 — Present

Professional Services Consultant @Solera Claims Solutions

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CA

Work as a trusted advisor to provide claims solutions to our clients’ needs.• Perform bilingual on-site/remote installation, training, and support of software/workflow solutions and complex equipment and software systems.• Serve as the primary liaison for the customer to identify and resolve technical problems.• Assist in the testing of new releases, solutions and workflows prior to release.• Assist in the creation of training documentation and certification programs for numerous products.• Directly assist sales team in achieving, meeting or exceeding stated financial quotas and targets.• Analyze and build client specific report requests using various analytical tools.

EDUCATION

1990 — 1994

Mount Allison University

BA with Honours

1986 — 1990

Lawrence Park Collegiate Institute

Ontario Secondary School Diploma, Honour Certificate Bilingual Studies

1994 — 1995

University of Strasbourg

Diplome de 3ieme degree - Niveau Superieur

SKILLS

MultilingualProject ManagementCustomer ServiceManagementStrategic PartnershipsHl7 StandardsMarketing StrategyQuality AssuranceSalesMarketingTraining DeliveryTrainingUsabilityLeadershipSoftware ImplementationHealthcare Information TechnologyTechnical TrainingCrm

ABOUT BILL ROBB

Bilingual Professional Services and Training Specialist• Fully Bilingual - English/French (written and oral)• Results driven professional with over 20 years of experience with strong client-centric skills and a detailed approach to customer success, client retention and project execution.• Expert in implementations and software integrations.• Skilled bilingual trainer and presenter capable of using multiple training delivery methods and styles.• Decisive and proactive leader with excellent technical and business issues troubleshooting skills. • A dependable leader and team player who relates well and works cooperatively with diverse personalities.• Enjoys working in challenging and stimulating environments that encourage teamwork and new ideas. • Solid understanding of multiple IT Industries including Automotive and Health Care.

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Bill Robb — Professional Services Consultant at Solera Claims Solutions in Toronto, CA | Unifers