Bill Robb
Professional Services Consultant @Solera Claims Solutions
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WORK HISTORY
Professional Services Consultant @Solera Claims Solutions
CA
Work as a trusted advisor to provide claims solutions to our clients’ needs.• Perform bilingual on-site/remote installation, training, and support of software/workflow solutions and complex equipment and software systems.• Serve as the primary liaison for the customer to identify and resolve technical problems.• Assist in the testing of new releases, solutions and workflows prior to release.• Assist in the creation of training documentation and certification programs for numerous products.• Directly assist sales team in achieving, meeting or exceeding stated financial quotas and targets.• Analyze and build client specific report requests using various analytical tools.
EDUCATION
Mount Allison University
BA with Honours
Lawrence Park Collegiate Institute
Ontario Secondary School Diploma, Honour Certificate Bilingual Studies
University of Strasbourg
Diplome de 3ieme degree - Niveau Superieur
SKILLS
ABOUT BILL ROBB
Bilingual Professional Services and Training Specialist• Fully Bilingual - English/French (written and oral)• Results driven professional with over 20 years of experience with strong client-centric skills and a detailed approach to customer success, client retention and project execution.• Expert in implementations and software integrations.• Skilled bilingual trainer and presenter capable of using multiple training delivery methods and styles.• Decisive and proactive leader with excellent technical and business issues troubleshooting skills. • A dependable leader and team player who relates well and works cooperatively with diverse personalities.• Enjoys working in challenging and stimulating environments that encourage teamwork and new ideas. • Solid understanding of multiple IT Industries including Automotive and Health Care.
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