Moses Peraza
Sr Director, Professional Services @Solera Holdings, LLC.
Phoenix, AZ, US
EMAILS
m••••••••@solera.com
MOBILE NUMBERS
+17•••••••93
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WORK HISTORY
Nov 2022 — Present
Sr Director, Professional Services @Solera Holdings, LLC.
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SKILLS
Vendor ManagementTime ManagementQuality AssuranceLeadershipCustomer SatisfactionTrainingTeam LeadershipCustomer Relationship Management (Crm)Performance ManagementCrmProcess ImprovementProblem SolvingCustomer ServiceCustomer ExperienceCall CentersBusiness DevelopmentCustomer RelationsBusiness Process ImprovementCustomer Service ManagementCoaching
ABOUT MOSES PERAZA
Dedicated and passionate operations leader with extensive experience leading large and diverse teams in Technical Support, Customer Service, and Operations. My focus areas are Employee Satisfaction and Engagement, Process Improvement/Optimization, Training, CSAT, Insourcing/Outsourcing, and Cost Reduction. Partners with executive leadership to develop comprehensive understanding of corporate goals and drive departmental performance to support them.
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