Bhuvana Rao

Continuous Process Improvement Analyst @Holcim

Sydney, AU

Led analysis and optimisation of finance and operations processes, including EOD error handling, reconciliations, and SAP transaction workflows, applying requirements elicitation and process improvement techniques- Developed process maps, SOPs, and control documentation using BPMN 2.0 in Lucidchart, ensuring alignment with business objectives, compliance requirements, and audit standards- Analysed operational and financial data from SAP and Google Workspace tools to identify recurring errors, inefficiencies, and improvement opportunities through structured data analysis- Designed and maintained centralised tracking and reporting solutions using Google Sheets and shared drives to improve issue visibility, accountability, and cross-team collaboration- Facilitated discussions with account managers, finance, and operations stakeholders to gather requirements, validate process changes, and support consistent execution of improved workflows- Supported continuous improvement initiatives by defining standard resolution steps, ownership models, and escalation paths, reducing manual effort and operational risk- Contributed to process governance and change management, ensuring accurate documentation, version control, and traceability of updates across business processes- Prepared reports and insights for leadership to highlight trends, root causes, and performance gaps, supporting informed decision-making and ongoing optimisation.