Dipanjan Bhattacharjee
Associate Director, Resource Planning | Aviation & BPO Operations | Transforming WFM through Strategic Leadership & Analytics
- Role
- Associate Director - Ao & Cs at IndiGo (InterGlobe Aviation Ltd)
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dipanjan Bhattacharjee
Workforce Management leader with 20+ years of experience driving large-scale operational…
Experience
Associate Director - Ao & Cs
IndiGo (InterGlobe Aviation Ltd)
Nov 2023 — Present · Gurugram, IN
Successfully led transformative projects that enhanced operational efficiency and workforce utilization in the Airport Operations & Customer Service Department. • Managed meticulous budgeting and forecasting processes, implemented capacity planning ensuring optimal resource allocation. • Championed the development of a centralized command center, streamlining ground operations.• Leveraged Power BI interactive dashboards facilitating informed decision-making.
Education
Utkal University
Bachelor of Engineering - BE
2001 — 2004
S C Moitro Air Technical Training Institute
Diploma
1998 — 2001
Skills
- Itil
- Bpo
- Forecasting & Scheduling
- Mis
- Long & Short-Term Financial Planning
- Vendor Management
- Call Center Administration
- Real- Time Management
- IT Service Management
- Sla
- Capacity & Resource Planning
- Service Delivery
- Business Analysis
- Team Management
- Transition Management
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