Kuldeep Kb Bhatnagar

About Kuldeep Kb Bhatnagar

Two decades ago, I walked into a room of 5 people in Udaipur and said yes to buildingsomething great.Today, that company serves hundreds of US insurance agencies, employs 1080+ people, andis at the forefront of AI-driven business transformation.But here’s what nobody tells you about a 20-year journey — the most important thing I builtwasn’t the company. It was the ability to walk into any boardroom, any sales conversation,any broken process, and make it better.That’s what I do.I help US insurance agency owners and business leaders: → Scale operations withoutscaling headcount blindly → Build outsourcing partnerships that actually deliver ROI → Alignsales and marketing so revenue becomes predictable → Lead teams through transformationwithout losing culture.My background sits at an unusual intersection — deep inside an Indian Business Process company that serves the North American insurance market. I speak both languages fluently. I understand what a US agency owner loses sleep over, and I understand exactly how the right operational partner fixes it.I’ve grown up in this industry — from telesales calls to the C-suite — which means I’ve madethe mistakes so you don’t have to.What I’m focused on right now: → The AI transformation of the insurance industry — andwhat it actually means for your agency (spoiler: it’s not what the vendors are telling you) →Building systems that make businesses less dependent on any single person, including me→ Honest conversations about outsourcing — what works, what doesn’t, and why mostpartnerships fail in Year 2.I’m also a podcast host, a lifelong learner, and — according to my colleagues — the chillestperson in any room I walk into.If you’re a North American insurance agency owner wondering whether outsourcing is right for you, or abusiness leader navigating transformation with a team that’s skeptical — let’s talk.I’m good for you. And I can prove it.Connect with me or follow for: Honest stories from 20 years in the trenches no fluffWeekly insights on AI, outsourcing & insurance, Practical sales and leadership thinking —Based in Udaipur, Rajasthan, India | Serving the world Email: k•••@fbspl.com

Experience

1. Vice President- Client Success & Growth

   FBSPL

   Jan 2026 — Present

Education

• Advent Institute Of Management Studies

  MBA, Marketing

  2006 — 2008

• Kendriya Vidyalya

  Environmental Science

Skills

• Market Research
• Team Leadership
• Human Resources
• Key Account Management
• Account Management
• Team Management
• Business Development
• Training
• Virtual Assistance
• HR Solutions
• Sourcing
• Performance Management
• Crm
• Outsourcing Management
• Talent Acquisition
• Recruiting
• Screening
• Management
• Quality Assurance
• Offshoring
• Motivation
• Operations Management
• Leadership
• Recruitment/Retention
• Customer Relationship Management (Crm)