Bhaskar Reddy Gaddam

Senior Manager Customer Success @Juniper Networks

Hyderabad, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Senior Manager Customer Success @Juniper Networks

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Hyderabad, IN

Troubleshooting and resolving migration issues related to Juniper Mist AI SDWAN solutions- Troubleshooting and resolving customer-reported network and SDWAN issues- Collaborating with development teams for issue analysis and resolution.

EDUCATION

2003 — 2008

Institute Of Electronics & Telecommunications

Bachelor’s Degree

SKILLS

TestingMedia GatewaysJavaNosqlApache PigInternet Protocol Suite (Tcp/Ip)Voice Over Ip (Voip)UdpMapreduceUnixHbaseSip TrunkingVideo ConferencingShell ScriptingRtpSolution ArchitectureVoipTcp/IpTelephonySnmpSwitchesManual TestingHadoopLinuxAvaya AuraSipSession Initiation Protocol (Sip)WiresharkIsdnIvrSippRdbmsDhcpAvaya Ip TelephonyUnified CommunicationsHiveH.323Agile MethodologiesAvaya

ABOUT BHASKAR REDDY GADDAM

Results-driven professional with over 15 years of experience in AI-powered networking, UCaaS, SD-WAN, and VoIP (Voice & Video over IP) across enterprise and service provider environments. Strong expertise in cloud-native architectures, routing protocols, DPDK-based packet processing, and modern collaboration platforms. Core Competencies: • Advanced networking proficiency with strong hands-on experience in BGP, OSPF, and policy-based routing, including campus and branch network design. • Deep expertise in Juniper Networks technologies, including: • Juniper Mist Full Stack (wired, wireless, WAN assurance, Marvis AI) • Juniper SD-WAN (Session Smart Routing) for intent-based WAN overlays, application-aware routing, and secure edge deployments. • Proven success in architecting AI-driven, scalable, and resilient UC environments using: • Cisco Webex Cloud • Microsoft Teams (M365 cloud integration) • AWS Chime (SDK & Voice Connector) • Extensive experience designing, integrating, and managing Session Border Controllers (SBCs) — including Oracle (Acme Packet) and Sonus SBCs. • Deep understanding of media/signaling protocols, encryption standards (TLS/SRTP), NAT traversal, and interoperability testing. • Strong grasp of SD-WAN optimization strategies, QoS policies, and high-availability configurations for real-time media. • Knowledge in SDLC, STLC, and CICD-aligned DevOps practices tailored for UC and VoIP platforms. • Skilled in DPDK-based packet processing, network performance tuning, and platform optimization. Cloud & Infrastructure Expertise: • Designed and deployed multi-site UCaaS solutions with identity federation, cloud PSTN integration, and hybrid collaboration toolsets. • Experience with NFV/SDN frameworks, leveraging OpenStack, Kubernetes, and containerized network functions (CNFs) for scalable communications infrastructure. • Proficient in VMware environments (vCenter, ESXi) and cloud deployments with focus on automation, high availability, and observability. • Deep knowledge of QoS configuration, network segmentation, and failover design for UC applications over LAN, WAN, and internet-based networks.

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Bhaskar Reddy Gaddam — Senior Manager Customer Success at Juniper Networks in Hyderabad, IN | Unifers