Pasvorn Boonmark
Director Customer Services, Escalation Engineering @Juniper Networks
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WORK HISTORY
Director Customer Services, Escalation Engineering @Juniper Networks
Sunnyvale, CA, US
Manage a global team of high-performance Escalation Engineers and Individual Contributors- Support customers major network outage events- Providing training to support CSEs and customers deployment- Editor/Publisher of internal technical documents used by Engineering, System Test, and CSEs- Reviewer/Editor/Publisher of External Product Support Notification, and Software Release Notification- Provide input to new products based on field experiences- Provide input and formulate software policies decisionsData Analysis- Review and recommend JUNOS software for customer deployment- Review issues and published Product Bulletins - Automate the review process - improve customers\' experiences- Create field data report to Engineering and Product Management - Creating a dashboard from streaming case information and support activities Enable real-time decision supportProduct Support- PTX, MX - for WAN and Edge deployment- EX, SRX - for Campus and Branch deployment- QFX - for Data Center and AI Cluster application
EDUCATION
University of Illinois Chicago
MS, EECS
Roosevelt University
MS, Applied Mathematics
Chulalongkorn University
B. Engineering, Industrial Engineer, Operation Research
SKILLS
ABOUT PASVORN BOONMARK
Experienced Director Of Customer Service with a demonstrated history of working in the computer networking industry. Skilled in Managing a Global Team, Customer Services, Data Center, Software as a Service (SaaS), and Data Analytics. Strong support professional with an MS focused in EECS from the University of Illinois at Chicago.Strong programming background with working experiences in C, C++, Prolog, shell programming. A strong believer in Automation - currently using Javascript, Python, and R to automate reporting, reviewing product qualities, and customer issues.
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