Bharath
- Role
- Senior Business Analyst at SEI
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Bharath
Collaborated with cross-functional teams to gather and document requirements for…
Experience
Senior Business Analyst
Apr 2021 — Present · PA, US
Conducted comprehensive Business analysis to identify key performance indicators (KPIs) and developed reports and Dashboards using Power BI.Led ServiceNow ITSM implementations, optimizing Incident, Problem, and Change Management workflows for a global manufacturing client.Designed and managed Service Catalog Items, Record Producers, and automated fulfillment workflows.Integrated ServiceNow with third-party applications (SAP, Jira, Salesforce) using REST/SOAP APIs.Created Custom Plugins and Workflow Automations to improve system performance and reduce manual effort by 30%.Conducted UAT, training, and stakeholder communication to ensure seamless adoption of IT and engineering tools.Analyzed business processes and implemented ITIL-compliant ServiceNow workflows, reducing ticket resolution time by 25%.Knowledge of PLM architecture, system integration, and customization.• Analyzed historical data trends to provide insights into business performance and recommended process improvements to optimize efficiency.• Conducted one-to-one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents (BRDs).• Worked with FAs and RAs to conduct Credit Risk Measurements like calculation of RWA (Risk Weighted Asset).• Developed and ran periodic global \"ITSM monthly Performance metrics report\" with scheduled reports in ServiceNow and compared with ITSM Scorecard with a focus on strategic KPIs.• Conducted JAD sessions for communicating with Stakeholders and Project directors.• Designed and developed Project document templates based on SDLC methodology.• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing. Worked with Quality Control Teams to develop Test Plan and Test Cases.• Developed User Manuals, and Training Manuals as per Project Specifications and timelines.• Wrote test scripts for User Acceptance Testing (UAT).
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