Bharath Kumar
Associate Business Analyst @Wns-Vuram
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WORK HISTORY
Associate Business Analyst @Wns-Vuram
Gathered and analyzed requirements across healthcare, banking, and airline domains, converting them into user stories, BRDs, and FRDs.Designed as-is vs. to-be workflows and identified automation opportunities, cutting cycle times by 25–30%.Implemented ServiceNow CSM, improving case resolution by 25% and customer satisfaction by 18%.Optimized KYC workflows, reducing onboarding time by 30% and strengthening compliance.Spearheaded Airline Refund System transformation, integrating SLA tracking and automation to reduce turnaround time by 30%.Collaborated with cross-functional teams in Agile environments, achieving 90% on-time delivery of key features.
EDUCATION
R.M.K Engineering College
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Amrita School of Business - Coimbatore
Master of Business Administration - MBA, Marketing and Analytics
ABOUT BHARATH KUMAR
I am a Business Analyst with 3+ years of experience helping businesses turn ideas into…
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